1. Product Return Policy:

1.1. Return Conditions:

• The product must be returned within the specified timeframe, typically 7 days from the date of purchase.
• The product must remain intact, undamaged, and in good working condition.
• The product must include all accessories, packaging, and warranty documentation (if applicable).
• A receipt or proof of purchase is required.

1.2. Return Process:

• Contact us: Please email us at cskh@sellaz.vn or call our hotline at +84907778268 to request a return.
• Once the request is received, we will provide detailed instructions on the return process and the return address.
• A replacement product will be sent within 3 days.
• Refunds will be processed within 3 working days through the original payment method.

1.3. Non-Returnable Cases:

• The product does not meet the return conditions outlined above.
• The product exceeds the return period.
• The product has been used or damaged due to customer mishandling.

1.4. Shipping Costs:

• Return shipping costs will be borne by the customer, except in cases where the product is defective or does not match the description.

1. Warranty Policy:

2.1. Warranty Period:

• Our products come with a warranty period of 12 months from the date of purchase.
• The warranty applies to technical faults and manufacturing defects only, excluding issues caused by misuse or accidental damage by the user.

2.2. Warranty Request Process:

• Contact support: Send a request via email to cskh@sellaz.vn or call +84907778268 with product details and a description of the issue.
• We will provide specific instructions on how to send the product to our service center for inspection and repair.
• Once a technical fault is confirmed, we will repair or replace the defective parts free of charge for the customer.

2.3. Non-Warranty Cases:

• The product is no longer under the warranty period.
• The product has been altered, modified, or tampered with by an unauthorized third party.
• The product is damaged due to user errors, such as violating usage guidelines or improper storage.

2.4. Chargeable Repair Conditions:

• If the product is no longer under warranty or the issue is not covered, we can offer chargeable repairs.
• Before proceeding with any chargeable repairs, we will notify the customer of the estimated cost and obtain approval before starting the repair.