{"id":21485,"date":"2025-01-14T09:29:08","date_gmt":"2025-01-14T09:29:08","guid":{"rendered":"https:\/\/sellaz.net\/en\/?page_id=21485"},"modified":"2025-01-14T10:53:20","modified_gmt":"2025-01-14T10:53:20","slug":"returns-and-warranty-policy","status":"publish","type":"page","link":"https:\/\/sellaz.net\/en\/returns-and-warranty-policy\/","title":{"rendered":"Return and Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21485\" class=\"elementor elementor-21485\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5832073 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"5832073\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf666c wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1bf666c\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">RETURNS AND WARRANT POLICY<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3864704 elementor-widget elementor-widget-wd_text_block\" data-id=\"3864704\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p style=\"text-align: justify;\">We at Sellaz are committed to providing you with an excellent shopping and service experience. If you are not satisfied with the product or service, we are ready to assist you according to the refund and return policy outlined below:<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b33f3 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"43b33f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"text-align: justify;\"><strong><strong>Product Return Policy:<\/strong><\/strong><\/li><\/ol><p style=\"text-align: justify;\"><i>1.1. Return Conditions:<\/i><\/p><ul class=\"unordered-list\" style=\"text-align: justify;\"><li>The product must be returned within the specified timeframe, typically <span style=\"color: #ff0000;\">7 days<\/span> from the date of purchase.<\/li><li>The product must remain intact, undamaged, and in good working condition.<\/li><li>The product must include all accessories, packaging, and warranty documentation (if applicable).<\/li><li>A receipt or proof of purchase is required.<\/li><\/ul><p style=\"text-align: justify;\"><i>1.2. Return Process:<\/i><\/p><ul class=\"unordered-list\" style=\"text-align: justify;\"><li>Contact us: Please email us at <a href=\"mailto:cskh@sellaz.vn\">cskh@sellaz.vn<\/a> or call our hotline at <a href=\"tel:+84907778268\">+84907778268<\/a> to request a return.<\/li><li>Once the request is received, we will provide detailed instructions on the return process and the return address.<\/li><li>A replacement product will be sent within <span style=\"color: #ff0000;\">3 days<\/span>.<\/li><li>Refunds will be processed within <span style=\"color: #ff0000;\">3 working days<\/span> through the original payment method.<\/li><\/ul><p style=\"text-align: justify;\"><i>1.3. Non-Returnable Cases:<\/i><\/p><ul class=\"unordered-list\" style=\"text-align: justify;\"><li>The product does not meet the return conditions outlined above.<\/li><li>The product exceeds the return period.<\/li><li>The product has been used or damaged due to customer mishandling.<\/li><\/ul><p style=\"text-align: justify;\"><i>1.4. Shipping Costs:<\/i><\/p><ul class=\"unordered-list\" style=\"text-align: justify;\"><li>Return shipping costs will be borne by the <span style=\"color: #ff0000;\">customer<\/span>, except in cases where the product is defective or does not match the description.<\/li><\/ul><ol style=\"text-align: justify;\"><li><strong><strong>Warranty Policy:<\/strong><\/strong><\/li><\/ol><p style=\"text-align: justify;\"><i>2.1. Warranty Period:<\/i><\/p><ul class=\"unordered-list\" style=\"text-align: justify;\"><li>Our products come with a warranty period of <span style=\"color: #ff0000;\">12 months<\/span> from the date of purchase.<\/li><li>The warranty applies to technical faults and manufacturing defects only, excluding issues caused by misuse or accidental damage by the user.<\/li><\/ul><p style=\"text-align: justify;\"><i>2.2. Warranty Request Process:<\/i><\/p><ul class=\"unordered-list\" style=\"text-align: justify;\"><li>Contact support: Send a request via email to <a href=\"mailto:cskh@sellaz.vn\">cskh@sellaz.vn<\/a> or call <a href=\"tel:+84907778268\">+84907778268<\/a> with product details and a description of the issue.<\/li><li>We will provide specific instructions on how to send the product to our service center for inspection and repair.<\/li><li>Once a technical fault is confirmed, we will repair or replace the defective parts free of charge for the customer.<\/li><\/ul><p style=\"text-align: justify;\"><i>2.3. Non-Warranty Cases:<\/i><\/p><ul class=\"unordered-list\" style=\"text-align: justify;\"><li>The product is no longer under the warranty period.<\/li><li>The product has been altered, modified, or tampered with by an unauthorized third party.<\/li><li>The product is damaged due to user errors, such as violating usage guidelines or improper storage.<\/li><\/ul><p style=\"text-align: justify;\"><i>2.4. Chargeable Repair Conditions:<\/i><\/p><ul class=\"unordered-list\"><li style=\"text-align: justify;\">If the product is no longer under warranty or the issue is not covered, we can offer chargeable repairs.<\/li><li style=\"text-align: justify;\">Before proceeding with any chargeable repairs, we will notify the customer of the estimated cost and obtain approval before starting the repair.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa3e425 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"aa3e425\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9f053 elementor-widget elementor-widget-wd_text_block\" data-id=\"6f9f053\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div><strong>CONTACT US<\/strong><\/div><p>If you have any questions about this policy, please contact us:<\/p><ul class=\"unordered-list\"><li>Email: <a href=\"mailto:cskh@sellaz.vn\" rel=\"noopener\" data-wplink-edit=\"true\">cskh@sellaz.vn<\/a><\/li><li>Hotline: <a href=\"tel:+84907778268\">+84907778268<\/a><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4d23433 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"4d23433\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d87016e elementor-widget__width-auto elementor-widget elementor-widget-wd_text_block\" data-id=\"2d87016e\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<span style=\"font-size: 14px;\"><strong><span style=\"text-align: var(--text-align); color: var(--wd-text-color);\"><span style=\"color: #1a9f49;\">SELLAZ<\/span> TEAM<\/span><\/strong><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b34665 elementor-widget__width-auto elementor-widget elementor-widget-wd_social_buttons\" data-id=\"13b34665\" data-element_type=\"widget\" data-widget_type=\"wd_social_buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\" wd-social-icons wd-style-colored wd-size-small social-follow wd-shape-circle color-scheme-dark text-center\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.facebook.com\/sellazofficial\/\" target=\"_blank\" class=\" wd-social-icon social-facebook\" aria-label=\"Facebook social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/x.com\/SellazOfficial\" target=\"_blank\" class=\" wd-social-icon social-twitter\" aria-label=\"X social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.instagram.com\/sellazofficial\" target=\"_blank\" class=\" wd-social-icon social-instagram\" aria-label=\"Instagram social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.youtube.com\/@sellaz\" target=\"_blank\" class=\" wd-social-icon social-youtube\" aria-label=\"YouTube social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.pinterest.com\/sellazofficial\/\" target=\"_blank\" class=\" wd-social-icon social-pinterest\" aria-label=\"Pinterest social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.linkedin.com\/company\/sellaz\" target=\"_blank\" class=\" wd-social-icon social-linkedin\" aria-label=\"Linkedin social link\">\n\t\t\t\t\t\t<span class=\"wd-icon\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETURNS AND WARRANT POLICY We at Sellaz are committed to providing you with an excellent shopping and service experience. If<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-21485","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/pages\/21485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/comments?post=21485"}],"version-history":[{"count":86,"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/pages\/21485\/revisions"}],"predecessor-version":[{"id":21599,"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/pages\/21485\/revisions\/21599"}],"wp:attachment":[{"href":"https:\/\/sellaz.net\/en\/wp-json\/wp\/v2\/media?parent=21485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}